Corporate Travel Counsellor, Edmonton

Location: Edmonton, Alberta

Maritime Travel is searching for a full-time Corporate Travel Counsellor in our Edmonton branch.

Maritime Travel Inc. has been around since 1949 but we are still a young company at heart. Each day we strive to improve ourselves and the way we do business. All of this is due to our outstanding team members. We hire and train the best staff, empowering them to give our clients excellent service and value. We do this with consistency, professionalism and a smile. It’s a simple approach to business – and it works!

Named one of the Best Employers in Canada for 2023, and one of Canada’s Best Managed Companies for 25 consecutive years, Maritime/LeGrow’s Travel provides a dynamic team environment. We hire the best staff and provide attractive compensation packages and benefits, like our robust company FAM program. Come join our well-travelled, highly educated and experienced team of experts.

The best counsellors are friendly and caring with customers. Intuitive and imaginative — able to uncover and realize people’s true dreams. Organized and thorough — because detail is critical. Energetic and enthusiastic, even when the chips are down — because the busy season is hectic. They’re also self motivated, yet strong team players. And above all, passionate about travel. It’s people just like this who have given Maritime Travel Inc. its reputation as a great travel agency.

Responsibilities:

• Customer Service: Deliver exceptional customer service by actively listening to clients’ travel needs and preferences, offering expert advice, and assisting them in planning and booking their trips.
• Sales: Use your sales skills to promote and sell travel packages, accommodations, flights, and other travel-related services, exceeding sales targets and contributing to the success of the branch.
• Product Knowledge: Stay updated on the latest travel trends, destinations, and industry offerings to provide informed recommendations to clients.
• Booking: Utilize travel agency booking systems (Apollo or Sabre) to make reservations, create itineraries, and handle all aspects of the booking process.
• Problem-Solving: Assist clients in resolving travel-related issues, such as changes in plans, cancellations, or unforeseen complications, ensuring a smooth and enjoyable travel experience.
• Documentation: Prepare and maintain accurate travel documents, including tickets, visas, and travel insurance.
• Teamwork: Collaborate with colleagues and share knowledge to provide the best travel solutions to clients.

Qualifications:

• Previous experience in the travel industry and corporate experience is required.
• Strong sales and customer service skills with a passion for exceeding customer expectations.
• Excellent communication skills, both written and verbal.
• Flexibility and the ability to adapt to changing customer needs and industry trends.
• Knowledge of Apollo or Sabre booking systems is required.
• A positive attitude, a keen interest in travel, and a commitment to lifelong learning.

Maritime Travel offers a competitive salary and benefits package which would be aligned with the candidate’s experience.

Email your resume and cover letter to hr@maritimetravel.ca!